Frequently Asked Questions

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots. 

We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

We often receive questions about steam cleaning carpet. At Carpet Solutions we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. Our cleaning machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours. Schedule Now

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens give us a call at 806-548-4521.

We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines. Schedule Now

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt. Schedule Now

Yes! We can do more than remove the stain. We can fully clean your vehicle's carpets and seats! Schedule Now